Useful keyboard shortcuts

CTRL + SHIFT + T opens the last tab you closed. Chrome remembers up to 10 tabs you closed.
CTRL + + (plus key) to increase text size
CTRL + – (minus key) to decrease text size
CTRL + 0 (zero) to reset the zoom
To delete a file, click on a file then press ALT + backspace

* Note that standard keyboard shortcuts for copy (Ctrl­ + C), cut (Ctrl + ­ X), paste (Ctrl­ + V), and Undo (Ctrl­ + Z), work the same as PC's.

How to take a screenshot

Use CTRL + WINDOWS SWITCHER (F5) to take a full-screen screenshot
Use CTRL + SHIFT + WINDOWS SWITCHER (F5) to take a selected screen screenshot
Look for your screenshot under the Downloads folder

Troubleshooting Guide

Trouble Logging In

• Be sure your device is connected to Wi-Fi
• Be sure you are using the correct login credentials

 

Chromebook Won’t Turn on

• Let it charge for at least 30 minutes.
• Try a different charger or outlet.

How to extend battery life

• Turn down the brightness
• Close unnecessary apps and tabs
• Turn off Bluetooth
• Unplug peripherals
• Shut down or put into sleep mode when idle
• Power off completely when done using

How to optimize battery life/longevity

• Store your Chromebook in a cool, dry place
• Don't charge while using it
• Don't charge your phone from your Chromebook
• Don't constantly charge it
• Charge only when cool
• Once it is fully charged, unplug it

• Press and hold the refresh key and hold the power button down at the same time for 15 seconds.

Wifi Signal is Slow

• Check the System Clock to make sure that the Wi-Fi icon is full. If it appears empty (hollow), your Wi-Fi is probably switched off.

Follow these steps:

• Click the System Clock located in the bottom-right corner.
• Click the Wi-Fi icon on the pop-up menu.
• The Wi-Fi toggle should turn blue as your Chromebook connects to the local network. You’ll also see a list of available networks.

How to fix a frozen screen

• If your screen is frozen and you can't sign out of your account, try performing a hard restart.
• Hold down the power button for a few seconds. This should log you out of your Google account, but it’s not 100% reliable.
• Use the power button to start the device back up again.

Here’s an alternative method:

• Hold the Refresh button.
• Tap the Power button

Chromebook Crashes or Freezes

Reboot the device by following these steps:

• Close all the apps and browser windows.
• If you can tell that a specific tab in the web browser causes the Chromebook to crash or freeze, hard refresh the page by pressing ctrl + shift + r while on that page.
• If you've installed any new apps or extensions recently, uninstall them.

Chromebook is Working Very Slow

• Check for updates by following these steps:
• Turn on the Chromebook.
• Connect the Chromebook to Wi-Fi.
• Click on the gear icon in the bottom right corner of the screen.
• Select Settings
• Select Menu and then select About Chrome OS.
• Under the information section for Google Chrome OS, you'll see which version of the chrome operating system the Chromebook is using.
• Select ‘Check for Updates.’
• If the Chromebook finds a software update, it will start to download automatically

 

Touchpad Doesn’t Work

• Be sure there is no dust or dirt on the touchpad.
• Press the esc key several times.
• Drumroll your fingers on the touchpad for ten seconds.
• Turn the Chromebook off, then back on again (re-boot).

 

Sound Doesn’t Work

• Be sure the sound isn’t muted by doing the following steps:
• In the lower right, click on the clock showing the time.
• Adjust the volume using the slider.

 

Camera Doesn’t Work

• Reboot the Chromebook.
• Try using the camera in a different app.  If it works in that app, uninstall the app where it doesn't work, then reinstall it.